Refund policy

Convenience translation. Only the German version is legally binding.

Our online shop is aimed exclusively at entrepreneurs within the meaning of § 14 BGB. There is therefore no statutory consumer right of withdrawal.

Return of defect-free goods

We only take back defect-free goods with prior consent in text form and only if they are unused, in their original packaging and complete. We charge a reasonable contribution towards the cost of processing returns. Returns must be made carriage paid and in perfect condition. Custom-made products, special orders and goods procured at the customer's request are excluded from return. Order changes and cancellations must be made in text form.

Defects and complaints

Please inspect the goods immediately after delivery. Obvious defects, incorrect or short deliveries must be reported in text form within five working days of receipt; hidden defects immediately after discovery (§ 377 HGB). In the event of a justified complaint we bear the costs of subsequent performance. Your statutory rights in respect of defects remain unaffected.