Shipping policy

Convenience translation. Only the German version is legally binding.

Our online shop is aimed exclusively at business customers. All prices are net plus statutory VAT. Our General Terms and Conditions (in particular sections 4 and 7) apply in addition.

Delivery areas

We deliver within Germany, to the countries of the European Union and, on request, to other countries. You can see at checkout whether your country is available.

Minimum order value

The minimum order value is 250 euros net. For orders below this value we charge a one-off handling fee of 5.00 euros net.

Shipping costs Germany

For orders up to 1,500 euros net, delivery is carriage forward; shipping costs are shown at checkout. From a net order value of 1,500 euros we deliver free domicile within Germany. Special shipments (e.g. express freight, air freight, express parcels) are charged separately.

Shipping costs abroad

For deliveries outside Germany, freight, customs and delivery terms are agreed separately. Checkout shows "Freight by agreement" for this; after receiving your order we will inform you of the freight costs. We are happy to prepare an individual offer for large orders and pallet or freight shipments.

Delivery times

Stock items are usually delivered within Germany within 3–7 working days after order confirmation (for advance payment, after receipt of payment). Deliveries to other countries usually take 5–14 working days. Delivery times may differ for special orders, project goods and items not in stock. Delivery dates and periods are only binding if we have expressly confirmed them as binding in text form. Reasonable partial deliveries are permitted.

Carriers and tracking

We ship with well-known logistics partners (e.g. DHL, DPD, GLS) or by freight forwarder. You will receive the carrier and, where available, the tracking number with the shipping confirmation by e-mail.

Transfer of risk

Risk passes to the Buyer upon handover of the goods to the forwarding agent, carrier or other person responsible for transport.

Transport damage, incorrect and short deliveries

Please inspect the goods immediately upon receipt. Visible transport damage must be noted on the delivery note or consignment note upon delivery and reported immediately to us and to the transport company. Obvious defects, incorrect or short deliveries must be reported to us in text form within five working days of receipt (§ 377 HGB): verkauf@rolux-leuchten.com, phone +49 421 696791-0.