All conditions at a glance – for business customers in Germany and Europe. Our terms and conditions and the respective order confirmation are binding.
Shipping
| Shipped from | Warehouse in Weyhe near Bremen, Germany |
|---|---|
| Free delivery (Germany) | from €1,500 net order value |
| Below €1,500 net | Carriage forward – shipping costs are borne by the buyer |
| Minimum order value | €250 net – below this a one-off handling fee of €5.00 |
| Special shipping | Express, air freight and courier parcels are charged separately |
| Outside Germany | Freight, customs and delivery terms by agreement |
| Partial deliveries | possible where reasonable |
Please order in full packaging units (PU) where possible – the PU is shown on every product page. Pallet and shipping data for your project are available on request.
Payment
| Payment terms | 14 days with 2 % discount or 30 days net |
|---|---|
| New customers | prepayment may apply until purchase on account is approved |
| Payment methods | Invoice (subject to approval), SEPA direct debit, bank transfer / prepayment |
| Invoices | electronic; where required in XRechnung or ZUGFeRD format |
| Prices | Net prices ex warehouse plus statutory VAT |
Goods receipt & complaints
- Please report obvious defects, wrong or short deliveries in text form within 5 working days.
- Please note transport damage directly on the delivery note or consignment note.
- Returns of non-defective goods only with prior consent; custom-made products are excluded.
Questions?
Our sales team is happy to help: +49 421 696791-0 · verkauf@rolux-leuchten.com · Send an enquiry